Your Rights and Responsibilities

Empowering Patients through Patient Focused Care

Your Rights

At Oroville Hospital we believe that every patient deserves to be treated with respect, dignity and importance. We will provide care regardless of your background. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. It is our goal to ensure that your rights as a patient are observed and to act as a partner in your decision making process. These rights also apply to a person who has the legal responsibility for making decisions about medical care on your behalf.

When you are a patient at Oroville Hospital, you have the following rights:

Your Medical Care

• You will receive devoted care that respects your personal value and belief systems. 
• You will be told the name of everyone involved in your care.
• Your illness, course of treatment, prospects for recovery and medically significant risks of treatment or non-treatment will be explained to you in terms you can understand.
• You have the right to participate in planning your care and treatment including the right to be involved in pain management. 
• You will receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse this course of treatment, except in emergencies.
• You will be informed of the person who will carry out the proposed procedure or treatment.
• You have the right to participate actively in decisions regarding your medical care. This includes the right to refuse treatment to the extent permitted by law.
• You have the right to leave the hospital even against the advice of your physician.
• While being seen for an acute medical or surgical visit, you will not be restrained in any way unless medically necessary and ordered by a physician.
• You have the right to expect reasonable continuity of care, receive advanced notice of the time and location of appointments and who will be providing your care.

Your Privacy

We understand that medical information about you and your health is personal. We are commited to protecting your medical information.

• Your medical care will be conducted with careful consideration for your personal privacy. You have the right to know the reason for the presence of any person present during an examination, procedure or treatment.
• Records and communications about your hospital care will be held in confidence. You have the right to access information contained in your clinical records.

Oroville Hospital supports patient rights under HIPAA Privacy Rule to:

• Request restrictions on certain use and disclosures of Protected Health Information (PHI).
• Receive confidential communications.
• Inspect and copy PHI.
• To amend PHI.
• Receive an accounting of disclosures of PHI (other than disclosures for treatment, payment, and health care operations).
• Obtain a paper copy of the “Notice of Privacy Practices for Oroville Hospital” on the first date of service and thereafter upon patient request.

Be Informed

• You can expect to be informed of your continuing health care requirements following discharge from the hospital such as, doctor’s appointments, laboratory tests and prescription medications.
• You have the right to know which hospital rules and policies apply to your disposition while you are a patient.
• You have the right to receive a satisfactory explanation of your bill regardless of your source of payment.
• You will not be subjected to any human experimentation affecting your care or treatment without your knowledge. You may refuse to participate in any such research project.

Visitors

• You may decide who you want as a visitor. However, there may be times when visitors are not allowed for health or safety reasons. Should you choose not to have visitors, your privacy will be protected.

Your Responsibilities

You also have certain responsibilities while you are a patient at Oroville Hospital. These include:

• Providing an accurate and complete description of your medical condition and past medical history.
• Making an effort to understand your health care needs and asking for additional information as needed.
• Indicating whether you understand a suggested course of action.
• Reporting any changes in your condition to you physician.
• Informing those who treat you whether or not you think you can, or want to, permit or decline specific treatment.

For your convenience you can pay your bill online using our bill pay system. Financial Counselors are available to help answer both financial and insurance related questions. They can also assist in the completion of the following forms:

• Application for Financial Assistance
• Application for Medi-Cal/CMSP
• Payment Arrangements for Financial Hardships
• Estimate of Charges

File a Grievance

If you have a grievance, you may use the grievance forms available for your health plan;

Anthem Blue Cross Member https://www.anthem.com/ca/forms/
California Health & Wellness Member https://www.cahealthwellness.com/members/medicaid/Appeals-and-Grievances.html

Patient Rights - English
Patient Rights - Spanish

Open Payment Database

For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here openpaymentsdata.cms.gov. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.