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Qualifications:
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- High School Diploma or Equivalent Preferred
- Completion of sophomore year of college in pre-med, nursing, EMT/Paramedic, Chemistry/Biology or other professional or allied health field preferred
- Current BLS/CPR from the American Heart Association or the American Red Cross for Healthcare Providers
- Medical Terminology and Pharmacology preferred
- Work experience in Acute Hospital care
- Must be detailed oriented, have excellent analytical and problem solving skills, and the ability to manage workload and competing priorities in order to complete tasks in a timely manner
- The ability to read and interpret clinical information and resolve issues with providers, learn new software and latest technologies
- Good communication skills, able to communicate on the phone and in person with any patient, physician or nurse
- Ability to organize and work efficiently meeting deadlines under minimal supervision. Must be able to be highly mobile and on feet continuously for multiple hours of the day. Must be able to type accurately and utilize the Electronic Health Record for documentation of the Discharge Process.
- Follows the Code of Conduct and dress code to inspire confidence in his/her professional appearance and behavior
- Ability to sit, stand, walk, move workstation on wheels without restriction, requiring movement in and out of patient rooms, including isolation
- Knowledge of community resources and various DME companies, Home Health Agencies, Transportation companies, etc. to facilitate access by patients as they transition to their discharge destinations
- Ability to maintain confidentiality
- Typing skills to facilitate use of Vista for communications including consults, orders, transfer documents, permits and various forms that require completion of the patient record
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Duties &
Responsibilities:
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Job Summary
The Discharge Coordinator works as part of the Case Management team to facilitate and improve the discharge experience of the patient. Following the Discharge Plan as established by the Case Management RN, the Discharge Coordinator will act independently on assigned tasks under the supervision of the Case Management RN. The Discharge Coordinator will work collaboratively on the discharge plan, which is developed by the Case Management RN, including participating in the development and management of the discharge processing of each patient as they complete their plan of care and transition towards their discharge disposition. Collaborates with discharge planners, nursing staff, and other ancillary staff regarding documentation to queries prior to patient discharge. The Discharge Coordinator will take the lead to evaluate and identify early in the stay any barriers that may prohibit a safe and timely discharge on the day that the discharge order is written.
Duties
- Will coordinate the ordering of DME supplies that are identified by the Case Management RN during the assessment for post discharge needs of each patient
- Will arrange any needed transportation for the day of discharge for each patient that has identified that they have no transportation available in the planning
- Complete the CM SNF/Acute Rehab transfer template after the Case Management RN has established the discharge plan
- Send each transfer request to various SNF/Acute Rehab facilities per patient preference and verify that this was received
- Discuss with intake coordinators at SNF/Acute Rehab appropriateness of patient transfer requests and communicate with the Case Management RN, patient, and/or family of the patient
- Daily review with SNF staff for potential transfers each day prior to planned transfers
- Update the hospitalist Dashboard and the patients discharge plan note in the electronic health record with pertinent barriers or transfer plans per patient discharge planning needs
- Update the AM/PM/No’s daily from the Hospitalists onto the dashboard
- Obtain signatures on Medicare’s Important message to beneficiaries and update the MCARE IM spreadsheet daily
- Obtain signatures on day of discharge Medicare’s Important Message to beneficiaries
- Interview each patient for appropriate demographics on Discharge Planning template
- Interview and obtain patient insurance information and record on Discharge Planning template
- During interview process obtain previous Home health agency preferences/history
- On the day of discharge, after the unit clerk has processed the orders, the Coordinator will go over the plan of discharge and verify accuracy with the patient
- On the day of discharge, the Coordinator will verify follow up phone number for contact and inform the patient that a patient liaison will be calling with follow up questions about their stay
- Will process Home Health referral paperwork upon direction from the Case Manager RN. Inform the patient that this was completed and the expectations for contact and care once finalized
- Process Hospice referrals after determination has been made by Case Manager RN or Palliative Care staff and an order is written by the attending physician
- Manages Hospital resources in the transition of each patient during the discharge process
- Promotes Patient Satisfaction during the patient discharge process by ensuring that all needed items required for the safe discharge of the patient have been ordered, delivered, and accounted for before the patient leaves the Hospital
- Acts as the Coach and Liaison between the Hospital staff, the patient and the Physician staff to facilitate timely discharges. Ever mindful of the departure of the patient in a timely goal to provide for patient safety and satisfaction
- Acts as part of the Interdisciplinary team in the planning for discharge process, assisting the Case Management staff, the bedside nursing staff, the physician team in implementing a safe discharge for each patient
- Education regarding appropriate methods to engage the patient and ensure that the discharge transition flows smoothly and quality improvement suggestions necessary to implement needed change in work flow processes
- Ability to prioritize and work with minimal supervision to attain the appropriate timeliness deadlines for patient movement and discharges
- Coordinator will be working on the floors from a mobile laptop/WYSE device and will be highly visible to patients and staff surrounding patient care. All documentation will be done in real time onto Electronic Health Record
- Ability to communicate any barriers to the appropriate employees, physicians regarding the discharge processing of the patients
- Ability to complete the daily UM Assessment as educated by Supervisory Staff regarding the daily use of hospital resources and completion of necessary treatment orders to facilitate the patient care plan during their recovery and acute process while hospitalized. This will be supervised by the RN Case management staff for accuracy and completeness to meet regulatory/contractual guidelines of various payers
- Queries health record regarding missing, unclear, or conflicting health record documentation by requesting and obtaining additional documentation within the health record when needed
- Collaborates with discharge planners, nursing staff, and other ancillary staff regarding documentation to queries prior to patient discharge
- Educates members of the patient care team regarding specific documentation needs and reporting and reimbursement issues identified through daily and retrospective documentation review of the discharge process/plan
- Performs other duties as assigned
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