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Duties &
Responsibilities:
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Job Summary
Assists with the management of the Business Office of the facility. Maintain current and accurate records of Accounts Receivable (A/R), Accounts Payable (A/P), bank deposits, census, and resident’s personal fund interest-bearing account. Organize, develop, and maintain business office systems in accordance with Center standards. Assist with training staff performing the Receptionist functions.
Duties
- Consistently and accurately maintains accurate records of A/R, A/P, bank deposits, census, and resident’s personal fund interest-bearing account.
- Organize, develop, and maintain business office systems in accordance with Center standards.
- Establish and maintain an ongoing, positive working relationship with vendors.
- Assist with training staff performing the Receptionist functions.
- Perform monthly billing process of resident’s responsible party. Perform monthly billing to Medicaid.
- Perform routine collection efforts of accounts. Track resident account process and supervises collection of data to support claim.
- Make timely bank deposits and post to resident invoices.
- Post medical, central, and incontinent supply charges to resident accounts.
- Overseeing coding of accounts payable for timely submission to the accounting department in accordance with established processes.
- Assist with the admission of new residents, discussing financial arrangements with the responsible party, and confirming admissions forms are completed.
- Maintain resident trust account, balancing and allocating interest monthly.
- Make families aware of expenditures from resident trust accounts quarterly.
- Maintain requests for resident trust accounts on residents who have expired.
- Notify state within 30 days when a resident has died.
- Maintain a daily census of residents.
- Verify current business files are established and maintained on residents.
- Monthly billing deposits, A/P, A/R, resident trust, and other reports.
- Knowledge of emergency and disaster processes.
- Relieve staff in answering telephones and directing calls to the proper individuals as needed.
- Other duties as assigned appropriate to the position.
Qualifications
- Working knowledge and ability to apply professional standards of business office practice for long-term care. Ability to establish criteria to verify that business office practices meets professional standards of quality.
- Knowledge of current state/federal laws and regulations that apply to management of the business office in long-term care. Ability to verify compliance with regulations as they relate to the business office.
- Sufficient management skills to perform personnel and budget functions and to effectively utilize available resources in performing management/supervisory functions. Ability to apply Center personnel policies to facts concerning employment actions without regard to race, religions, sex, age, national origin, or disability.
- Strong office/desk organizational and interpersonal/teamwork skills to work effectively with departments, and administration in management of business office process.
- Ability to understand and follow written and verbal directions. Ability to effectively communicate with staff members and residents through verbal and/or written means with a teamwork effort.
- Carry out duties in accord with the Center’s mission and philosophy.
- Demonstrates knowledge of and respect for the rights, dignity, and individuality of resident in interactions.
- Demonstrates honesty and integrity in the care and use of resident and Center property.
- Demonstrates respect for co-workers and responds to needs of residents by complying with Center policies on attendance and punctuality and dress code. Ability to arrive and to begin work on time. Ability to respond to Center needs on on-call basis.
- Working knowledge and ability to comply with Center policies and processes for workplace safety including infection control processes, application of universal precautions for blood borne pathogens, use of personal protective equipment, and handling of hazardous materials.
- Makes prompt efforts to resolve resident concerns or grievances related to billing or personal trust fund.
- Working knowledge of computers, both hardware and software. Ability to work independently on computer applications with a minimum of supervision/training.
- Ability to prioritize tasks/responsibilities and complete duties/project as assigned. Demonstrates and models positive attitude, cheerfulness, initiative, patience, enthusiasm, and problem solving skills. Ability to both foster a teamwork environment in the Center workforce and work effectively as a team member.
- Ability to respond to change productively and to handle additional tasks/projects as assigned.
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Other Info:
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Lifting Requirements
Work is medium: Lifts, carries, pushes, and pulls tolls and equipment weighing up to 50 pounds, occasionally balancing and climbing when working on equipment or ladders. Frequently stoops, kneels, crouches and crawls in performance of assigned duties, works both inside and outside.
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