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Duties &
Responsibilities:
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Job Summary
The Client Service Assistant will coordinate and perform several tasks in the Client Services Department along with limited duties throughout the Lab.
Duties
- Oversees and receives specimens from in-house and outlying facilities
- Answer telephone calls from clients or outlying facilities
- Assist in-house and outside personnel with questions on difficult orders, specimen requirements, reference testing and billing
- Oversees both incoming and outgoing courier logs
- Oversees patient requisitions through registration
- Processes patient requisitions through registration
- Oversees ordering, labeling, centrifuging, aliquoting and distribution of specimens
- Oversees ordering of all reference laboratory testing, requirements and shipping
- Oversees Manual Entry (MEM) log and Credit with Results (CRW’s)
- Oversees the update manuals of changes to keep department current both with in-house and reference testing and protocols
- Oversees the routine and STAT / ASAP pickups from Olive Draw Station
- Oversees inventory, ordering and unpacking of reference lab supply orders
- Oversees the training of new Client Service Assistants
- Processes microbiology specimens on weekend or when requested by a supervisor
- Check previous orders for quality assurance when requested by a supervisor
- Oversees Quality Assurance documents, rectify problems, file a copy and photocopy for Lab Manager
- Oversees test add-ons and corrections, locate blood and distribute
- Inform staff and clients of changes in protocols and requirements
- Maintain a clean work environment
- Report all hazards to immediate supervisor or Lab Manager
- Maintains that all specimens are routed appropriately and prioritized correctly
- Monitors integrity of specimen processes and reports to Supervisor and / or Lab Manager
- Keeps Supervisor and / or Lab Manager informed of activities and personnel problems
- Maintains that all aspects of processing and handling of all specimens referred out ( routine and esoteric) are carried out in an accurate, efficient and timely manner
- Researches specimen requirements for reference labs and arranges for critical specimen handling and complex transportation arrangements when needed
- Oversees processing and handling of all patient specimens as they are received into Client Services
- Prepares laboratory test requisitions for patients form physician orders using addressograph cards prepared by registration
- Maintains that all manuals are kept updated
- Monitors supplies and inventory for Client Services
- Maintains the Client Services supplies are adequately stocked and that the department is in proper condition with regards to equipment and cleanliness
- Enforces and follows all laboratory safety rules and reports any possible hazards to Supervisor and / or the Lab Manager
- Properly disposes of old specimens
- Keeps Supervisor and / or Lab Manager informed of malfunctioning equipment in Client Services
- Under the supervision and direction of a medical technologist, process microbiology specimens and set up cultures
- Log demographics into the computer when necessary
- Share appropriate communication with other laboratory personnel involving tasks at hand, time sensitive specimens, etc.
- Check in/check out couriers and log in/log out specimens
- Process specimens from outlying facilities. (Unbagging, ordering, labeling, centrifuging, aliquoting and distribution)
- Process Quality Assurance documentation and rectify problems
- Prioritize tasks in an efficient and productive way to maintain specimen integrity
- Processes all laboratory test requisitions and specimens quickly, efficiently and appropriately
- Assist other laboratory personnel as workload permits without being requested to do so
- Consistently determines proper priorities when organizing daily tasks and is able to adjust schedule in view of unforeseen occurrences
- Organizes own work for effective and efficient utilization of time
- Refers to appropriate policy and procedure manuals as necessary and communicates with reference labs for proper specimen requirements
- Self motivated, multi-tasking and problem solving without constant, direct supervision
- Readily assists other laboratory personnel, clients, physicians, nurses and reference laboratory personnel when necessary
- Can perform all tasks assigned
- Responds to changes in work schedule as necessary or as requested
- Accepts responsibility for and becomes available to work a different shift when workload and / or conditions warrant
- Continuously works at establishing a good rapport and cooperative working relationship with all laboratory personnel, clients, physicians, nurses and reference laboratory personnel
- Inspires confidence by performing and communicating in professional manner
- Recognizes and is able to effectively function within the Laboratory and hospital organization structure
- Seeks assistance when necessary from Supervisor or Lab Manager in solving technical or personnel problems
- Shows ability to handle unexpected situations and is able to exercise independent thought and actions
- Demonstrates competence in all aspects of the job; particular emphasis on patient specimens, referral tests, specimen requirements, etc.
- Can be counted on to carry out instructions and fulfill job responsibilities
- Reports to work as scheduled
- Is neat in appearance, always observing the dress code as established
- Always wears lab coat / approved lab attire and name tag
- Speech and conversation are of a quality acceptable to hospital code (HIPAA and confidentiality)
- Demonstrates loyalty and teamwork both in the Laboratory interdepartmentally
- Performs other duties as assigned
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