Inpatient Stay > While You're an Inpatient

We care about our patients
Under the leadership and guidance of your doctor, you will be cared for by a trained team of healthcare professionals who will plan and institute a treatment program designed to help you recover from your illness or surgery.

Your healthcare team may include registered nurses, licensed vocational nurses, certified nursing assistants, respiratory therapists, physical therapists, occupational therapists, speech pathologists, medical technologists, radiological technicians, pharmacists, patient services personnel, discharge planners, registered dietitians, and other medical professionals.

Medication
Your doctor will prescribe any medications you may need during your hospital stay. Your nurse will administer these medications as prescribed by your doctor. Please do not bring medicines from home including over-the-counter items such as herbs or pain relievers. This is necessary so that your doctor can control your medication while you are hospitalized.

If you do bring medications with you, we ask that you send them home with a family member. Medications which are not sent home will be kept for you until you are ready to go home. You must claim your medications before you leave the hospital. If you do not pick-up your medications within thirty days, they will automatically be discarded.

Protect Your Dentures and Eyeglasses
If you are a denture wearer, please ask your nurse for a protective container. Take care to store eyeglasses or contact lenses in their own cases, and keep track of hearing aids. Oroville Hospital cannot accept responsibility for breakage of dentures, eyeglasses, hearing aids, and other such personal items.

Food Service
While you are hospitalized, our team of Registered Dietitians will arrange your meal plan under the direction of your physician. If you would like to speak with a Dietitian about your meals or have special dietary requirements based on cultural or religious practices, please ask your nurse to arrange a visit from your dietitian.

Because your physician may have ordered a special diet as part of your hospital care, we request that you talk to your nurse before eating foods brought by family or friends.

If You Have Special Needs

Interpreters
Oroville Hospital recognizes the importance of fostering clear and thorough communication between patients and healthcare providers. We offer interpreter services to patients whose primary language is not English, sign language interpretation for the deaf, and assistive listening devices for hearing impaired individuals. As a patient or visitor, you are welcome to use our TDD equipment to communicate by phone.

Should you need an interpreter, we have on-staff speakers of languages other than English and access to interpreters for more than 200 languages through a telephone-based language interpretation service. Both in-house and contracted, certified American Sign Language interpreters are also available. Alternately, you may elect to have a family member or friend act as your interpreter.

Please ask any Oroville Hospital staff member for help with interpreter services, assistive listening devices (including volume-adjustable telephones), or TDD equipment.

To arrange language or sign language interpretation in advance of your visit to Oroville Hospital or to one of our outpatient facilities, please call us at 530.533.8500 or by TDD at 530.533.5109.

Accessibility
We respect the rights and needs of our patients with disabilities. Wheelchair accessible facilities such as restrooms and drinking fountains are available throughout Oroville Hospital. Designated handicapped parking spaces are located near each entrance.

For Your Safety

Fall Prevention
To protect you from accidental falls and mishaps, our nursing staff routinely raises hospital bed rails. Please keep bed siderails up at all times. If you are uncomfortable keeping your siderails raised, you may sign a waiver of liability.

Hospital stays are often accompanied by changes in physical abilities as a result of illness, surgery or medication. When getting into or out of bed, preparing to walk, or moving from bed to chair, please ask your nurse or nursing assistant for help if you are unsure of your ability to manage on your own.

Infant and Child Safety
Oroville Hospital uses cribs or beds with siderails as a means of ensuring the safety of infants and young children. Removing your child from this protected environment can pose a risk for falls or other types of injury.

Smoking
Oroville Hospital operates as a smoke-free facility. Smoking is not permitted in hospital buildings. For the comfort and health of patients and visitors, please do not smoke within 50 feet of any hospital entrance or entryway. If you have smoking-related concerns, please speak with your doctor or nurse.

Personal Electronics
We discourage the use of personal electrical appliances, such as hair dryers, while you are hospitalized. If you feel that you must plug an electrical device into a hospital outlet, our maintenance department is required to conduct a thorough test of your appliance in order to comply with state and federal laws.

Safety Preparedness Drills
To keep our staff members up-to-date on safety procedures, our hospital conducts periodic drills. You may hear announcements over the loudspeaker alerting personnel to fire, disaster or missing child drills. At regular intervals, we also test our fire alarm system by ringing alarm bells and closing fire doors. If you hear a safety-related announcement or alarm, please remain calm and wait for instructions from a hospital staff member.

Visitors

Oroville Hospital welcomes visitors and recognizes the important role a friendly face can play in speeding you toward recovery.

Guest Food Trays
Our nursing staff will be happy to order a guest food tray for visiting family or friends. Please request breakfast trays by 7:00 a.m., lunch trays by 11:00 a.m., and dinner trays by 5:00 p.m. There is a modest charge for guest food tray orders.

Cafeteria
We invite you to visit our full service cafeteria near the main lobby.

Stop by Rx Espresso, located in our cafeteria, for gourmet coffee and espresso drinks from 7:30 a.m. to 3:00 p.m. Vending machines are also available for after-hours snacks.

Gift Shop
Our hospital Auxiliary operate a gift shop located just off the main lobby. Visit The Gift Shop for gifts, cards and sundries weekdays from 8:30 a.m. until 4:30 p.m. and Saturday 12:00 p.m. to 4:00 p.m. Or, call extension 8520 for in-room service.

Tell Us How We're Doing

Please let us know how we are doing
Your comfort and satisfaction are extremely important to us. We value your comments and suggestions. We like to hear what we've done well, but we are always looking for ways to improve. If we don't know about problems, we can't fix them.

If you are dissatisfied with any aspect of your care, please let us know right away. Talk to your nurse or ask to speak to the nurse in charge of your unit. You can also discuss your concerns with a nursing manager or with our hospital administrator. We take patient complaints very seriously, and do our best to resolve situations as they arise.

Hospitals are governed by many federal, state and local laws, rules and regulations, as well as internal policies and procedures. Oroville Hospital is committed to consistent compliance with all applicable regulatory requirements. If for any reason you feel that we are not in full compliance with these requirements, please call our Compliance Hotline at 530.538.3313. All calls to our Compliance Hotline are kept strictly confidential. Although we may ask you to identify yourself so that we can follow-up with you, you may choose to voice your concern anonymously. Our Corporate Compliance Office works hard to address issues quickly and provide comprehensive answers to questions about regulatory compliance.

For further assistance with a problem of any kind or to file a complaint, please call our administrative offices at 530.532.8550, our TTY service number at 530.533.5109, or write to: Administration, Oroville Hospital, 2767 Olive Highway, Oroville, CA 95966. Or, visit our talk back area to send us a message online.

Going Home

Discharge Planning
Our discharge planning team begins making plans for your return home as soon you enter the hospital. Discharge planners oversee your transition home to ensure that all of your post-discharge medical needs are met. Our staff will work with you and your healthcare providers to arrange for prescriptions, equipment, and home care services. We can also assist you with placement in a skilled nursing or residential facility if you require transitional care.

At the Time of Discharge
Be sure to arrange for someone to pick you up from the hospital. Gather all of your belongings including any valuables and personal medications you may have given to the nursing staff. Check with your nurse to confirm any follow-up appointments or outpatient procedures your doctor may have scheduled for you.

Discharge Medications
Oroville Hospital will assist you with any take-home medications your doctor has prescribed. If you need to fill a prescription when leaving, we are happy to phone and/or fax your prescription to a pharmacy of your choice.

Golden Valley Home Health
Being well enough to go home from the hospital doesn't always mean you are able to take care of yourself without assistance. Our home care service provides nursing and rehabilitation services in the comfort of your own home. Ask your doctor, nurse or discharge planner about home care benefits for which you may be eligible.

Golden Valley Outpatient Rehabilitation
For those times when your doctor recommends rehabilitative care after your discharge, Golden Valley Outpatient Rehabilitation offers physical therapy, occupational therapy and speech pathology services. Consult your therapist, nurse or discharge planner for more information on outpatient rehabilitation.

OroLake Home Care Specialties
To help meet your medical equipment needs, OroLake Home Care Specialties provides items such as walkers, wheelchairs, and oxygen systems, as well as other medical supplies.

Related Pages

Inpatient Stay - about your hospital stay.
Your Rights and Responsibilities as an Oroville Hospital patient.
Advance Healthcare Directives - information and forms.
HIPAA Notice of Privacy Practices - your privacy rights.